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Global Service Design Conference in Madrid Global Service Design Conference in Madrid Source: International Service Design Network Source: International Service Design Network Source: International Service Design Network Source: International Service Design Network Source: International Service Design Network Source: International Service Design Network Global Service Design Conference in Madrid Source: International Service Design Network Global Service …

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In the latest report released by KPMG Nunwood senior executives from leading asset management firms are sharing their views on how the changing industry is affecting customer experience. With shifting client needs, ever increasing regulatory scrutiny, disruptive technologies and a blurring of the lines between manufacturer (funds) and distributor, there is a shift as the focus …

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Banks aren’t getting disrupted by finch, they’re getting disrupted by customer expectations. Global enterprises (Apple, Google, Virgin, Philips, Amazon), social entrepreneurs. (Facebook, LinkedIn), and other innovators (IDEO, Fjord, EY Seren) have all used human-centered design (design thinking) to create solutions for many different types of challenges and business opportunities. Design thinking has been applied to …

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