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Design Thinking

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Using Lego as a design thinking artefact enhancing the experience and outputs from collaboration and co-creation! How is it that a child’s toy, has become a serious strategy tool used by some of the worlds best known organisations?

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What is Design? It’s about business. It’s about people. It’s about technology. It’s now about digital technology — which touches a lot of people. And it’s now about a lot of people unlike yourself since it is in the millions of people. Because it involves so many people today, design responsibly. Here are key observations from 2017 design in technology report:  

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This is how Design Thinking empowers customer experience. The May edition of Touchpoint – The Journal of Service Design explores the relationship between service design (design thinking applied to design of services) and customer experience departments (CX). For many organisations CX has been a function that has measured and captured customer insights through Net Promoter Scores or various analytics. Often, however, data gathering …

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Given the changing nature of a global workforce (rapidly growing percentage of Millennials among our workforce), concerns regarding skills shortages and the gradual shift of “power” to the employee, as well as changes in consumer behaviors related to new technologies, employee experience should be a primary focus area for any HR transformation programme, digital redesign …

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Leading Business by Design – qualitative research project from British Design Council that investigates the strategic use of design at senior levels in a sample of UK and global businesses. Scale, adaptability, agility and innovation. In today’s volatile and rapidly chaining world, these are essentials that every company needs to grow and to remain relevant. Service …

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