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In the latest report released by KPMG Nunwood senior executives from leading asset management firms are sharing their views on how the changing industry is affecting customer experience. With shifting client needs, ever increasing regulatory scrutiny, disruptive technologies and a blurring of the lines between manufacturer (funds) and distributor, there is a shift as the focus …

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Tim Cook announced updates headed to iPhones, MacBooks and more at the recent Apple’s WWDC 2017.   Personally I am most excited about the following 4 updates: THE NEW MAC OS NAMED HIGH SIERRA The upcoming version of macOS will be called High Sierra, and it comes with updates to Safari that help block site …

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Using Lego as a design thinking artefact enhancing the experience and outputs from collaboration and co-creation! How is it that a child’s toy, has become a serious strategy tool used by some of the worlds best known organisations?

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Banks aren’t getting disrupted by finch, they’re getting disrupted by customer expectations. Global enterprises (Apple, Google, Virgin, Philips, Amazon), social entrepreneurs. (Facebook, LinkedIn), and other innovators (IDEO, Fjord, Deloitte) have all used human-centered design (design thinking) to create solutions for many different types of challenges and business opportunities. Design thinking has been applied to service, product …

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What is Design? It’s about business. It’s about people. It’s about technology. It’s now about digital technology — which touches a lot of people. And it’s now about a lot of people unlike yourself since it is in the millions of people. Because it involves so many people today, design responsibly. Here are key observations from 2017 design in technology report:  

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The idea of genuinely trying to make something great for humanity was Steve’s motivation from the beginning, and it remains both our ideal and our goal as Apple looks to the future,” said Jony Ive, Apple’s chief design officer. “This archive is intended to be a gentle gathering of many of the products the team …

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Stunning aerial footage of London produced by one of the London’s most prolific photographers.  Here’s a  breath-taking footage of London from above, taken from several points around the capital’s skyline this autumn.  An inspiring film  for those who know the city and those who are planning to visit it for the first time. Shot from the …

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This is how Design Thinking empowers customer experience. The May edition of Touchpoint – The Journal of Service Design explores the relationship between service design (design thinking applied to design of services) and customer experience departments (CX). For many organisations CX has been a function that has measured and captured customer insights through Net Promoter Scores or various analytics. Often, however, data gathering …

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Only a handful of European cities can claim to contain little to often the eyes. Paris is one and Prague is another. It is perhaps Krakow Poland that is the most pleasantly surprising to visitors. One of Europe’s best kept treasures. Dating back to early medieval times, Krakow is Poland’s best known travel destination, filled …

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  A customer journey map is a tool that helps to improve your customer experience by breaking down interactions with customers to specific points — from when you initially create awareness of your service or product to when they actively seek to research your brand, select one of your products or services, make a purchase …

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